Care Services Australia

Overview

Care Services Australia’s website has been completely overhauled to meet the needs of today’s NDIS participants and their families. The previous site was outdated, unresponsive, and built for a long-gone era of web design, making it difficult for users, especially those with disabilities, to access vital information and services. The new website is now modern, mobile-friendly and highly accessible, ensuring people who are visually impaired, colour blind or have other accessibility needs can easily connect with support across NSW, QLD and VIC.

Role

We were responsible for creating a visually appealing, user-friendly and inclusive online presence for Care Services Australia. This involved designing an intuitive interface, developing a responsive layout for all devices, implementing advanced accessibility features and clearly showcasing the organisation’s NDIS services and values.

Challenge

The main challenge was transforming an old, cumbersome website into a platform that not only reflects Care Services Australia’s commitment to innovation and inclusivity, but also makes complex NDIS information easy to understand for users of all abilities. The site needed to meet or exceed WCAG 2.1/2.2 accessibility standards, present information clearly for both participants and families and highlight the organisation’s reach and adaptability across multiple states.

Solution

To address these challenges, we delivered a comprehensive redesign with a strong focus on accessibility and user experience. Key improvements included:

Accessibility-first design: Full compliance with WCAG 2.1/2.2 standards, including screen reader compatibility, keyboard navigation, high-contrast colour schemes, adjustable text sizes, and colour-blind-friendly palettes.

Mobile-first, responsive layout: Seamless functionality on mobiles and tablets, with easy navigation, fast-loading content, and simplified forms for enquiries and referrals.

Clear information architecture: Logical menus, quick links to key services, and a robust search function to help users find what they need quickly.

Interactive and inclusive features: Accessible service finder, enquiry forms, case studies, testimonials, infographics, and an on-site chatbot for instant support.

The result is a modern, accessible, and engaging website that has driven new enquiries and referrals, helping Care Services Australia grow its business and strengthen its reputation as a leading NDIS provider.